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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ivc

August 10, 2025

5  out of  5
rating by ivc
"I met Karen Chow at an event and asked her many questions. She was very attentive, professional, and provided answers as well as advice that no one had ever shared with me before. She was patient and thorough, and even though I am not yet her client, she still took the time to help me. I truly appreciate her effort and am very grateful. I highly recommend her."
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Holding TTL

August 10, 2025

5  out of  5
rating by Holding TTL
"great insurance"
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Jing Jin

August 10, 2025

5  out of  5
rating by Jing Jin
"Very good!"
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陳淑娟

August 10, 2025

5  out of  5
rating by 陳淑娟
"姐姐们解释的很清楚"
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ALINA chen

August 9, 2025

5  out of  5
rating by ALINA chen
"服务很好"
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Xiuwen Zheng

August 9, 2025

5  out of  5
rating by Xiuwen Zheng
"Very patient and helpful. Great experience!"
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Isabella

August 9, 2025

5  out of  5
rating by Isabella
"Karen is great!"
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JingMei Huang

August 9, 2025

5  out of  5
rating by JingMei Huang
"Karen 团队很好!"
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Aswin Akhilesh

August 9, 2025

5  out of  5
rating by Aswin Akhilesh
"Lila is great. These guys know what they’re doing. Highly recommended!"
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zening chen

August 7, 2025

5  out of  5
rating by zening chen
"Snow helped me set up a new auto insurance policy recently, and she made everything super easy. She’s knowledgeable, patient, and quick to respond to questions. It was a smooth and pleasant experience from start to finish. Highly recommend working with her!"
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Candice niu

August 7, 2025

5  out of  5
rating by Candice niu
"Great experience with Ivan and Snow. Awesome experience speaking and working with them. The process is extremely smooth."
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aravinthan y

August 7, 2025

5  out of  5
rating by aravinthan y
"Very patient and helpful to identify the right product for us. Thank you"
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yusong shen

August 6, 2025

5  out of  5
rating by yusong shen
"Zoey is very polite and responsive to help me transfer my auto insurance from the other state, and help me ensure my family was also insured correctly. She also explain the bundle discount clearly and help me get the renter + auto bundle discount."
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Jessica Anderson

August 6, 2025

5  out of  5
rating by Jessica Anderson
"Carlo was extremely helpful. He was polite and friendly, yet efficient and knowledgeable."
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Jackie Liu

August 5, 2025

5  out of  5
rating by Jackie Liu
"I had a great experience working with Snow Li of Statefarm. From the beginning, she was professional, responsive, and knowledgeable,took the time to explain all my options clearly and helped me choose the best coverage for my needs without any pressure. The process was smooth and efficient, and I felt confident every step of the way. What stood out most was her attention to detail and willingness to go the extra mile—whether it was answering my questions quickly, following up proactively, or helping me save on premiums without compromising coverage. I highly recommend Snow to anyone looking for honest, reliable, and top-quality insurance services. Great job!"
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Henry Han

August 4, 2025

5  out of  5
rating by Henry Han
"Had a great experience with Lila from Karen Chow’s State Farm team! She was super responsive and helped me find the right coverage at a great price for both my home and auto policies. The auto policy she recommended was a perfect fit for my Teslas—comprehensive and well-priced. Highly recommend Lila for anyone looking for friendly, knowledgeable insurance help!"
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F Chu (Frankie)

August 2, 2025

5  out of  5
rating by F Chu (Frankie)
"Good experience and services. Carlos is so nice and helpful. Carlos is so patient about all the questions i asked and thoughtful. Highly recommend"
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tina tian

July 31, 2025

5  out of  5
rating by tina tian
"Good talk with Snow!"
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李克

July 31, 2025

5  out of  5
rating by 李克
"必须好好夸夸Snow!她的服务真的没话说,超级有耐心,不管我问多少问题都一一细致解答,专业度更是没挑的。真心推荐大家买保险都找她,绝对靠谱!"
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john strong

July 30, 2025

5  out of  5
rating by john strong
"We recently worked with Carlo Palaylay State Farm to secure insurance for our commercial building, and the experience exceeded all expectations. From the first conversation, he demonstrated deep knowledge of commercial property coverage and took the time to understand our specific needs — including liability protection, property value. What truly set Carlo apart was his responsiveness and clarity. He explained complex terms in a straightforward way, offered multiple coverage options to compare, and guided us through the decision-making process with patience and professionalism. We never felt pressured — just well-informed and confident. Thanks to Carlo Palaylay we now have a policy that provides solid protection at a fair premium. If you’re looking for an insurance agent who is trustworthy, knowledgeable, and genuinely committed to your best interests, I highly recommend him."
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Zechen

July 30, 2025

5  out of  5
rating by Zechen
"Snow Li is always patient, knowledgeable and helpful. My home insurance premium increased over 20% compared to last year due to what is called “inflation adjustment”and the former agent from another insurance company refused my proposal to remove unneeded coverage. As a result I decided to change agent. Snow helped me decrease the cost a lot by removing coverage I don’t need and addressed my concerns. Definitely recommend!"
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Jeff Rogers

July 30, 2025

5  out of  5
rating by Jeff Rogers
"Carlo was pro-active in serving and had a great attention to detail @ every step."
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Dotcy Isom

July 30, 2025

5  out of  5
rating by Dotcy Isom
"I’ve been with State Farm for more than 20 years and always receive great service. Carlo was helpful in quickly getting a document to me that I needed to complete a transaction. He also quickly provided me with coverage for a new car purchase."
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Dean Zhou

July 29, 2025

5  out of  5
rating by Dean Zhou
"Zoey is very helpful and patient to listen to my issues and help me fix it really quick, very happy to work with her."
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dongbin xu

July 29, 2025

5  out of  5
rating by dongbin xu
"Deliciated service and timely communication! Karen and Lila are always patient to answer my questions and offer support to my best interest. Great client service 👍 👍👍"
We responded:
"Hello Dongbin. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon!"